Booking Information

 
Making a Reservation

Either - Fill out and send the Booking Enquiry direct to us at: info@valletta-maltaapartment.com.  We will respond as promptly as possible by email or phone with our current availability.

Or - If you wish to check availability and pay via the Rental Systems secure site, please use the link indicated on this website. 

You can make payment using one of the following methods:   

• By Credit or Debit Card: We can only offer this payment method using the Rental Systems secure site facility and in euros.
• By Bank Wire Transfer: We will supply you with our SWIFT or IBAN code and bank details for bank wire transfer once you have confirmed your intention to book. It is important however that you then effect a valid payment/deposit without delay, as we will not be able to hold the property for you for more than 7 days. Please note that you must pay your bank’s transfer and foreign exchange charges.
• By Cheque: Banker’s drafts or personal cheques are normally accepted in Pounds Sterling. You should send your cheque as soon as possible after you have confirmed your booking by email or phone as we can only hold the booking for a maximum of 7 days. We will give you the cheque payee details and mailing address once the booking is confirmed.

Step 2 - Your booking will only be fully confirmed once your deposit has been received and the funds have been cleared by our bank or in the Rental Systems account. If you pay direct to us, please send us your correct email address and/or postal address so that we can send you a receipt.

Deposits

When booking well in advance of your holiday, a minimum deposit of 25% is required after confirmation of availability (within 7 days). The balance is due strictly 6 weeks prior to arrival or 'check in' date. If the balance or full payment for accommodation is not received 6 weeks prior to arrival/check-in date the reservation will lapse. If you fail to contact us or complete payment by the 6-week deadline we are not obliged to get in touch with you (though we would normally try to do so several times) and the reservation may be cancelled without further notice and your deposit retained. 

Last-minute Reservations

For reservations up to 6 weeks prior to arrival/check-in date, payment in full will be required.

Cancellations and Refunds

You may cancel your bookings, subject to certain restrictions. The closer it is to arrival/check-in date, the less chance we have to re-let the property so if you decide or are forced to cancel we will have to make a charge; the later the cancellation, the higher the charge will be. Cancellation charges are effective from the date your deposit is received.

• Deposits are not refundable. If you cancel 5-6 weeks prior to arrival we will refund 80% of the balance of your fee; if you cancel 3-4 weeks prior to arrival we will refund you 60% of the balance; if you cancel 8-14 days ahead, we will refund 40% of the balance. For cancellations one week or less ahead of arrival there is no refund.
• In cases where the property is structurally damaged by natural causes, or made uninhabitable due to unforeseen circumstances, you will be refunded 100% of your fully paid-up accommodation fee for the number of days remaining as per your reservation.

Arrival/check-in  It is important you tell us your flight arrival time in order that we can arrange for the caretaker to give you the apartment keys. If you lose the keys you may have to pay a charge of up to 35 euros. If you are paying by credit or debit card via Rental Systems a deposit against damages of 290 euros will be charged to your card by Rental Systems. This will be refunded 7 days after the end of your stay if no claim against it is required. If you are paying us direct by bank transfer or cheque a 120 euro cash deposit against any potential damage to the apartment or its fixtures and furniture will be requested by the apartment caretaker on your arrival. This will be returned to you after the caretaker's inspection of the property at the end of your stay.

Airport transfers/car hire  The apartment is easily reached from the airport by taxi or local bus. We can supply you with clear directions to the property if you wish to make your own way to the apartment. Please let us know if you would like directions to be sent to you. We can also arrange for you to be collected from the airport by our caretaker for a small charge to be paid direct to the driver. Please let us know if you want this service. If you are not being collected by us please text our caretaker on +35679450632 with the time you will arrive at the apartment, or if you are delayed on your day of travel. We can also give you details of several reasonably-priced car hire firms if you wish to hire your own car during your holiday. There is ample free parking space directly in front of the apartment.

Welcome food pack  We can provide a basket of basic provisions for your arrival for a small charge of 12 euros (19 euros for 5 or more people). The package includes tea, coffee, milk, sugar, bottled water, bread, butter, ham and cheese. Please let us know if you would like this service.

Calling us locally  In case of emergency, you can contact the caretaker of the property on 00356 21583062.

Check-in/Check-out times  Check-in to the property is normally from 12:00 noon onward. Please note that on back-to-back bookings there may be maid/cleaning services between 11:00 and 13:00 on the day of your arrival. Check-out is strictly before 12.00 noon on the day of your departure unless agreed otherwise. You may be charged for an extra night if you stay at the property after 12.00 noon. In some cases you may be able to leave your bags at the property to make way for the maid to clean up for the next guests and re-collect your bags later in the afternoon. If you want to do this please tell the caretaker beforehand.

Return of keys on departure  Our caretaker will collect the apartment keys from you before check-out on the day of your departure. Please call the caretaker on 00356 21583062 if you anticipate leaving very early on that day.

The apartment is on the first floor with easy access up a short flight of stairs. Please note we cannot accept any responsibility, direct or indirect, for the suitability or otherwise of the advertised property in regard to persons with disabilities, physical or otherwise.

If you wish to increase the number of people on your booking please let us know before travelling, subject to a maximum number of 8 people.

The apartment is to be used for holiday domestic accommodation only and not for any commercial activity, party or disco. Any damage to the property will be noted and is subject to payment on demand.

Linen and bathroom towels are provided, however if you wish to bring your own, you are free to do so.  Please bring your own beach towels. If any bathroom towels are used as beach towels, this may incur a fine. 

Smoking policy: Smoking is allowed but care must be taken to use ashtrays, not to smoke in bedrooms, and to dispose carefully of cigarette stubs.

Loss or Damage: If anything is found damaged or missing, it will be noted and you will be entirely responsible for replacing or paying for any damaged items. There is an inventory and detailed photographs of the property contents. Please inform us or the caretaker if anything is accidentally damaged or lost during your stay. You will be asked to leave your credit card details or similar deposit against loss or damage with the caretaker when you arrive. These will be returned to you after the caretaker has checked the inventory at the end of your stay. 

Your Responsibilities

The property is privately owned and converted to a holiday residence with care for your comfort and enjoyment and, like everything else, this entails certain responsibilities on your part.

GENERAL CARE and discipline.  Please use this property as you would do your own home. Children should be supervised to avoid harm to themselves or others or damage to the property. No responsibility is accepted by us if accidents or damage occur owing to negligence on your part or insufficient supervision. Of course, we will give you every possible help in case of emergency. 

HEALTH & SAFETY. The property meets all current Health & Safety requirements, however we recommend that you have travel insurance in place before you travel and covering the whole period of your holiday. If you are taken ill or require medical treatment, the caretaker will be able to give you contact details and opening hours of local doctors, pharmacies or clinics but any fees payable must by paid directly by you. We cannot accept any responsibility for any injuries, healthcare or any kind of accident, whether minor or serious, whilst at the property or outside of the property during your stay.

Whilst every effort has been taken to describe the property in sufficient detail and clarity to enable you to make an informed decision about your holiday accommodation we cannot accept any liability or legal responsibility in the event that the holiday or any portion thereof is hampered or otherwise rendered difficult or disappointing or spoilt because of weather conditions, government or state-authorised activities, new regulations affecting the property, public feasts, public or private works of any kind occurring during your holiday in the vicinity of the property. These are matters over which we have no control. However, every effort will be made to minimise any such nuisances if they do occur so please do report any problems to the caretaker.  If, as a result of any of the above reasons or other "force majeure", you or your companions decide to abandon the property, the provision of alternative accommodation will be your own responsibility and no compensation can be claimed for any additional costs incurred nor will any refund of rental, in whole or in part, be possible.