Either - If you wish to pay by credit or debit card, go to our Availability page and fill out the boxes above the calendar with your preferred dates and number of people. When you click on the Continue button you will be taken to the Rental Systems secure bookings and payment site.
Or - Fill out and send the Booking Enquiry direct to us at: info@valletta-maltaapartment.com.
We will respond as promptly as possible by email or phone to confirm availability and prices and to answer any questions you may have.
You can make
payment using one of the following methods:
By Credit
or Debit Card: We can only offer this payment method using the Rental Systems
secure site facility and in Euros.
By Bank
Wire Transfer: We will supply you with our SWIFT or IBAN code and bank details
for bank wire transfer once you have confirmed your intention to book. It
is important however that you then effect a valid payment/deposit without
delay, as we can only hold the property for 7
days. Please note that you must pay your bank’s transfer and foreign
exchange charges.
By Cheque: We can only accept banker’s drafts or
personal cheques in Pounds Sterling. You should send
your deposit cheque as soon as possible after we have confirmed your booking as we can only hold it open for 7 days. We
will give you the cheque payee details and mailing address when we confirm the booking.
Step
2 - Your
booking will only be fully confirmed once your deposit has been received and
the funds have been cleared by our bank or the Rental Systems site. If
you pay direct to us, please send us your correct email address and/or postal
address so that we can send you a receipt.
Deposits
When
booking well in advance of your holiday, a minimum depositof 25% is required
after booking confirmation (within 7 days). The balance is due strictly
6 weeks prior to arrival/check-in date. If you fail to contact us or complete payment by the
6-week deadline we are not obliged to get in touch with you (though we will
normally try to do so several times) and the reservation may be cancelled
without further notice and your deposit retained.
Last-minute
Reservations
For
reservations up to 6 weeks prior to arrival/check-in date, payment in full will
be required.
Cancellations and Refunds
You
may cancel your bookings, subject to certain restrictions. The closer it is to
arrival/check-in date, the less chance we have to re-let the property so if you
decide or are forced to cancel we will have to make a charge; the later the
cancellation, the higher the charge will be. Cancellation charges are effective
from the date your deposit is received.
Deposits are not refundable. If you cancel 5-6 weeks
prior to arrival we will refund 80% of the balance of your fee; if you
cancel 3-4 weeks prior to arrival we will refund you 60% of the balance;
if you cancel 8-14 days ahead, we will refund 40% of the balance. For
cancellations one week or less ahead of arrival there is no refund.
In cases where the property is structurally damaged by
natural causes, or made uninhabitable due to unforeseen
circumstances, you will be refunded 100% of your fully paid-up
accommodation fee for the number of days remaining as per your
reservation.
Arrival/check-in
It is
important you tell us your flight arrival time so that we can arrange for
the caretaker to give you the apartment keys. If you lose the keys you may have
to pay a charge of up to 35 euros. If you are paying by credit or debit card
via Rental Systems, a deposit against damages of 290 euros will be charged to
your card and refunded 14 days after the end of your
stay if no claim against it is required OR you have the option of paying a 30 euro non-refundable damage waiver. If you are paying us direct by bank
transfer or cheque, a 30 euro non-refundable damage waiver will be added to your booking fee. This indemnifies you against any further charge if you cause any damage to the apartment, fixtures or furniture.
Airport
transfers/car hire We can arrange for you to be collected from the airport by our own drivers for a small charge payable direct to the driver. Please let us know if you want this service. The apartment is a 15-minute drive from the airport and is easily reached by taxi or local bus. We can supply you with clear directions if you wish
to make your own way to the apartment. Please let us know if you would like
these to be sent to you. If you are not being
collected by us please text our caretaker on ++356 79450632 with the time you expect to arrive at the apartment, or if you are delayed on your day of travel. We
can also give you details of several reasonably-priced car hire firms if you
wish to hire your own car during your holiday. There is ample parking
space directly in front of the apartment.
Welcome
food pack
We can provide a basket of basic provisions for your arrival for a small charge
of 12 euros (19 euros for 5 or more people). The package includes tea, coffee,
milk, sugar, bottled water, bread, butter, ham and cheese. Please let us know
if you would like this service.
Calling
us locally In case of emergency, you can contact the caretaker of
the property on ++356 21583062.
Check-in/Check-out
times Check-into the property is normally from 3pm onward. If your flight is likely to arrive before this time please let us know. On back-to-back bookings there may be maid/cleaning services between 11am and 2pm on the day of your
arrival. In this event, we usually suggest guests drop their bags at the apartment and go to Valletta Waterfront (5 minutes' walk) for lunch or refreshments while we finish cleaning the apartment.
Check-out is strictly before 11am on the day of your
departure unless agreed otherwise. You may be charged for an extra night if you
stay at the property after 12 noon. You may
be able to leave your bags at the property to make way for the maid to clean up
for the next guests and re-collect your bags later in the afternoon. If you
want to do this please tell the caretaker beforehand.
Return
of keys on departure Our caretaker will collect the apartment keys from you before
check-out on the day of your departure. Please call the caretaker on ++356
21583062 if you anticipate leaving very early on that day.
Our policies
The apartment is on the first floor with easy access up a short flight of
stairs. Please note it is therefore not suitable for wheelchair access.
If you wish to
increase the number of people on your booking please let us know before
travelling, subject to a maximum number of 8 people.
The apartment is
to be used for holiday accommodation only and not for any commercial
activity, party or disco. Any substantial damage to the property will be noted and is
subject to payment on demand.
Linen and
bathroom towels are provided, however if you wish to bring your own, you are
free to do so. Please bring your own beach towels.
Smoking
policy: Smoking is allowed but please take care to use ashtrays, not to smoke
in bedrooms, and to dispose carefully of cigarette stubs.
Loss or Damage:
There is an
inventory and detailed photographs of the property contents. Please inform
us or the caretaker if anything is accidentally damaged or lost during your
stay. If you have paid the 30 euro non-refundable damage waiver under normal circumstances there will be no further charge if you damage something. However, we reserve the right to charge the full replacement value if the damage is substantial or wilful.
Your
Responsibilities
The property is
privately owned and converted to a holiday residence with care for your comfort
and enjoyment and, like everything else, this entails certain responsibilities
on your part.
General Care and Discipline: Please use this
property as you would do your own home. Children should be supervised to avoid
harm to themselves or others or damage to the property. We cannot accept any responsibility if accidents or damage occur owing to negligence on your
part or insufficient supervision. Of course, we will give you every
possible help in case of emergency.
Health & Safety: The property meets all current Health & Safety requirements,
however we recommend that you have travel insurance in place before you travel which covers the whole period of your holiday. If you are taken ill or require
medical treatment, there is a list of local emergency phone numbers kept in the apartment. Our caretaker can also give you contact details and
opening hours of local doctors, pharmacies or clinics. We cannot accept any responsibility for any injuries,
healthcare or accident, whether minor or serious, while you are at the
property or outside of the property during your stay.
Disclaimer
Whilst
every effort has been taken to describe the property in sufficient detail and
clarity to enable you to make an informed decision about your holiday
accommodation we cannot accept any liability or legal responsibility in the
event that the holiday or any portion thereof is hampered or otherwise rendered
difficult or disappointing or spoilt because of weather conditions, government
or state-authorised activities, new regulations affecting the property, public
feasts, public or private works of any kind occurring during your holiday in
the vicinity of the property. These are matters over which we have no control.
However, every effort will be made to minimise any such nuisances if they do
occur so please do report any problems to the caretaker. If, as a result
of any of the above reasons or other "force majeure", you or your
companions decide to abandon the property, the provision of alternative
accommodation will be your own responsibility and no compensation can be
claimed for any additional costs incurred nor will any refund, in
whole or in part, be possible.
